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Portal FAQs

Infinite Campus Parent Portal FAQs (Frequently Asked Questions)

  1. What is Infinite Campus Parent Portal?
  2. How do I access the Parent Portal?
  3. Do I need special software?
  4. What happens if I forget my ID/Password?
  5. My account is locked.  What do I do?
  6. I did not receive/lost my activation key.  What should I do?
  7. When I enter the activation key, it says that the key has already been used to create an account.  What do I do?
  8. When I go to the Parent Portal address and type in my user name and password and click on login, it says “Page not found…”  What do I do?
  9. How can I get help navigating this system?
  10. Where are my child’s averages?
  11. Why won’t my reports print?
  12. Why are there multiple events on the Family Calendar?
  13. How often is information updated on the Parent Portal?
  14. Can I access the Parent Portal from a computer other than my home computer?
  15. How do I add/change/correct my email address or telephone numbers?
  16. How do I change/correct my address?
  17. Who do I contact if I have questions about the information in the Parent Portal?

1. What is Infinite Campus Parent Portal?
The Infinite Campus Parent Portal is a parent-specific login to the shared, community-wide Infinite Campus Student System. The Parent Portal presents information about students to authorized parents or guardians in real time with secure socket layer (SSL) encryption of the information that is being transmitted.

2. How do I access the Parent Portal?
A link to the Parent Portal is located on the the Bulloch County School District website.  http://www.bulloch.k12.ga.us.

You may also go directly to the Parent Portal Login screen located at: https://campus.bulloch.k12.ga.us/campus/portal/bulloch.jsp  We recommend you “bookmark” this location after you get your account enabled and working.

3. Do I need any special software?
To effectively access your Parent Portal account, you will need:

1.    Internet Access.

A high-speed internet connection (cable or DSL) is recommended.

2.    Computer Requirements.

See Computer Hardware Requirements

3.    Adobe Reader.

This is a free document reader available for download on the web at:  http://www.adobe.com/products/acrobat/readstep2.html

4. What happens if I forget my Username or Password?
If you forget your username and password, you will need to submit a request to have your account re-activated. Click Here to go to the required Contact Us request form.

5. My account is locked. What do I do?

For security purposes, the Portal will be disabled after three failed login attempts using an invalid password. If your account is locked, please use the Contact Us request form.

6. I did not receive/lost my activation key. What should I do?

Please use the Contact Us request form to submit a help ticket.

7. When I enter the activation key, it says that the key has already been used to create an account.  What do I do?

Please use the Contact Us request form to submit a help ticket.

8. When I go to the Parent Portal address and type in my user name and password and hit login, it says “Page not found . . .” What do I do?

If your browser settings for privacy and security are set high, you may not be able to view portal information. Check your settings under “Tools” and “Internet Options”.

9. How can I get help navigating this system?

See Parent Portal Basic Navigation Guide.

10. Where are my child’s averages?

To find the current average for a class, click on SCHEDULE underneath the students’ name.  Then click on the name of the course to see the current average. 

11. Why won’t my reports print?

Make sure that you have the most current version of Adobe Acrobat Reader, and you have allowed pop-ups.  Adobe Reader is a free document reader available for download on the web at: http://www.adobe.com/products/acrobat/readstep2.html

Also, make certain that you have disabled "Pop-Up Blockers" within your Internet Browser for https://campus.bulloch.k12.ga.us/

12. Why are there multiple events on the Family Calendar?

The calendar shows the events for each school that the parent has students enrolled. The individual school calendar for each student will only display the events for that school/student.

13. How often is information updated in the Parent Portal?

Information is updated in real time. Attendance data takes time to reconcile and therefore may not accurately reflect the correct status of the absence. For example, a parent may have sent a note stating the reason for the absence, but the attendance clerk has not yet updated that information in the system.

14. Can I access parent portal from a computer other than my home computer?

Yes, as long as the computer you are using meets the minimum computer requirements and has internet access.

15. How do I add/change/correct my email address or telephone numbers?

Once logged in to the Parent Portal, click on Change Contact Info in the left navigation.  Then enter the new email address.   Notify your school of any change in telephone numbers or additional contacts.

16. How do I change/correct my address?

Notify your school of any change in address.

17. Who do I contact if I have questions about the information in the Parent Portal?

  1. Discuss the issue with student.
  2. Discuss the issue with student’s teacher via the email link within the schedule portion of Campus Portal or contact school to leave a message for the teacher.
  3. Discuss the issue with an administrator at your child’s school.